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  • Global Unsubscribes

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1.From the home dashboard, select Suppression Management from the side navigation bar 

2. Click "Unsubscribe Groups"

3.  Select "Global Unsubscribes"

Info

Global Unsubscribes allows email recipients to complete opt out of all emails from your brand. It is best practice to always provide this as an option when sending out email campaigns. You cannot remove global unsubscribes as an option from the console.

4. You can see associated email campaigns at the top, associated campaigns with global unsubscribes at the top, associated campaigns have used global unsubscribes in the past

5. You can then see all individual email addresses that have unsubscribed and the date and time they unsubscribed. You can also add an individual email address. The total count of unsubscribes is at the top left corner.

6. You can remove an individual email from global unsubscribes by hovering over the row and using the small x.

7. The date last updated indicates the last time an email address was added to the group.